Frequently Asked Questions
Find answers to common questions about PTAC Inc's products and services
Our reworked units are categorized into three quality levels:
- Open Box PTACs are like new units and are less than 5 years old. They are in great physical condition without any cosmetic blemishes and have no coil corrosion.
- Premium reworked PTACs work well and have no coil corrosion, with limited to no cosmetic blemishes.
- Standard reworked PTACs work well but have cosmetic blemishes like cracks or chips that do not affect their output.
All reworked PTACs have been tested and come with an 18-month warranty.
Yes. Every reworked PTAC unit undergoes professional testing, deep cleaning, and inspection before it's listed for sale. Units are selected for their performance and longevity, which is ideal for budget-conscious homeowners who still want quality.
We offer free, next-day shipping on most PTAC units. Orders placed during business hours typically ship within 24 hours using our efficient drop-ship fulfillment network.
Yes. Most PTAC units are designed for easy DIY installation, especially when replacing an existing unit. If you need help, our team is available to provide expert guidance throughout the process.
All of our units come with warranty coverage:
- New units include a 1-year manufacturer warranty
- Reworked units include an 18-month warranty with a 6-month extended warranty option available.
Yes! Shipping is always free on PTAC units. We prioritize speed and convenience with next-day delivery on most orders.
To choose the right PTAC unit for your home, match the BTU rating to your room size, typically between 7,000 and 15,000 BTUs. Make sure the unit matches your wall's voltage and amp requirements, such as 208/230V and 15A, 20A, or 30A. Choose between electric heat or a heat pump depending on your climate, and confirm it fits your existing wall sleeve if replacing a unit. Look for helpful features like quiet operation, digital controls, and energy-saving modes.
You can reach out to our support team at 833-782-246 for help choosing the correct BTU size, voltage, and heating type for your space. We make it easy to find a PTAC that fits your needs.
We carry trusted, high-quality brands like Friedrich, GE Zoneline, and Amana. These brands are known for performance, durability, and energy efficiency, making them ideal for residential use.